If you are registered on the website and log in to your personal cabinet before placing your order, you will not have to fill in your contact details again and again, they will be filled in automatically from your personal cabinet.
1. If you create an account with us, you won't have to fill in your contact information again and again after logging in, it will be filled automatically from your account!
2. You will no longer need paper checks to exchange or return an item.
3. With your Decathlon customer account, you will have access to your profile with your purchase history. At the same time, you will be able to shop directly through the online store.
in the upper right corner of the main page of the site, click on the word "REGISTER", enter the required data and click on the "Registration" button.
Fill all necessary fields.
To place an order:
choose the product you like.
Click on the "Buy" button, the selected product will be added to the basket.
When all the necessary items are in the basket, the screen
click on the "Place an order" button.
Fill in the information fields,
choose a shipping method and address,
choose the type of payment,
if necessary, leave a comment.
You can pay for your order:
Payment by card of your bank.
After placing an order, click the "PAY" button, enter your card details. VISA or MasterCard cards are accepted for payment.
If you have any difficulties when paying, please contact us by mail: info.eu.20@gmail.com, as well as via Viber, WhatsApp or Telegram at a single number +420 606 059 253
We ship orders from a central warehouse, so the delivery date varies between 2 - 14 days. Once the shipment has been handed over to the carrier, you will receive an email with a link to track the shipment.
The carrier (PPL, DHL, Zásilkovna) will contact you via SMS or phone with the delivery date and time. In the event that you are not at your residence at the time of delivery, the carrier will leave you a notice to store the shipment and attempt a new delivery the following day. You can pay for an order with delivery to your address by credit card online or with the driver. It is possible to pay by card or cash at the carrier.
We can also deliver your order to a PPL Parcelshop outlet or a Zásilkovna outlet. It is not possible to deliver oversized shipments to the delivery points. You can pay for your order online with a credit card or directly at the delivery point. Before visiting a point of sale, first check whether the point accepts payment cards. Some outlets only accept cash. You have 7 days to collect the parcel from the delivery point.
The shipping price depends on the weight of the shipment and the method of payment.
There could be several reasons why your payment was declined on our website:
1. You did not check the box "I have read and agree to the general terms and conditions of nails-design.uno".
2. Your payment details were not entered correctly (card details, incorrectly selected card type, etc.)
3. After the timeout, the website was disconnected
4. Internet connection problems
5. Your internet browser blocks certain functions - try ordering with another browser (Internet Explorer, Mozilla Firefox, Google Chrome...)
6. Restrictions imposed by your bank
We accept the following payment methods:
VISA CARD,
MASTERCARD,
CASH ON DELIVERY
CONVERSION
We use SSL (Secure Socket Layer) protocol for all orders. This encryption enables a high level of security for your transactions.
The transfer of your card details and personal data is fully secure.
After entering the payment, the amount will be blocked on your payment card. This payment authorization will be visible on your bank statement.
Your bank will hold funds for this transaction and the funds will not be released to us until your order has been processed in our warehouse and shipped.
In the event that we are unable to process your order (e.g. due to insufficient stock), we will immediately cancel the authorization and release the reserved amount to you. This process can take up to 7 business days depending on your bank. We would inform you immediately about this complication.
HOW LONG WILL WE KEEP YOUR PERSONAL DATA?
We will keep personal data for 3 years from the last order placed. We will retain personal data for the purposes of marketing communications until you withdraw your consent. You have the right to file a complaint regarding the processing of your personal data with the Office for Personal Data Protection on the website www.uoou.cz.
WHO HAS ACCESS TO YOUR PERSONAL INFORMATION?
The trading company: Česká teta POMNĚENKA s.r.o. has access to your data. with registered office: Karla Tomana 828, 272 04 Kladno, identification number: 28433751 and its suppliers. That is for example, our customer center or communications department.
WHERE TO GO TO EXERCISE YOUR RIGHTS REGARDING THE PROTECTION OF PERSONAL DATA?
If you need more information about your personal data, you can contact us at info.eu.20@gmail.com. We will be happy to answer your questions.
On the "My Account" login page, enter your email, select "Next" and "Reset password?". You will immediately receive an email with a six-digit password change code.
Please note that the code is valid for a limited time for security reasons. If you do not receive the code, please also check your Spam or Bulk/Unsolicited messages folder.
Are you at a loss or did you not receive the code at all? Contact us, we will help you with password recovery.
You can return products within 15 days of purchase. The product must be unused, in its original packaging and including all fabric tags.
The cost of returning the goods is paid by the buyer.